Everyday Bureaucracy

Everyday bureaucracy includes the systems we encounter in routine life — getting a driver's license, paying bills, navigating healthcare. These systems often frustrate people because they're designed for institutional needs rather than individual convenience. Understanding their structure helps explain common friction points.

• How DMV Systems Work

  Why the DMV operates the way it does and what happens behind the counter.

• How Healthcare Billing Systems Work

  The complex chain of providers, insurers, and codes that creates your medical bills.

• How Utility Company Systems Work

  Understanding meter reading, billing cycles, and service management.